OMRI
Organic Soil Nourishment – Big Island Style!

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
  1. Please email returns@hawaiiansoiltherapeutics.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Hawaiian Soil Therapeutics
    Returns Department Tracking #
    27-712 Kaieie Road
    Papaikou, Hawaii 96781
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
Please contact our office  808.964.5588 HST 8am-5pm.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
Hawaiian Soil Therapeutics
Returns Department Tracking #
27-712 Kaieie Road         
Papaikou, Hawaii 96781

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.  If we are unable to ship the order within the 48 hours we will contact you with a shipping date. 

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.